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Return & Refund Policy

Effective Date: 12 Sept 2023

1. Introduction

Welcome to ProjectWhiteFlag! We are committed to providing you with high-quality printed t-shirts and ensuring your satisfaction with our products. In the event that you are not completely satisfied with your purchase, we have established this Return, Refund, and Exchange Policy to guide you through the process.

2. Return Policy

We offer a 7-day return policy for all purchases made on our website, www.projectwhiteflag.com, subject to the conditions and limitations outlined below:

2.1 Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

– The item must be in its original condition, unworn, unwashed, and free from any signs of use or damage.
– It must be in the original packaging, including any tags, labels, and accessories.
– The item should not fall under the category of non-returnable items (see Section 2.3).

2.2 Initiation of Returns

If you wish to return an item, please follow these steps:

1. Log in to your ProjectWhiteFlag account on our website.
2. Navigate to the “My Orders” section.
3. Select the order containing the item you wish to return.
4. Follow the instructions to initiate the return process, including providing reasons for the return.

2.3 Non-Returnable Items

The following items are not eligible for return:

– Items that are customized or personalized with specific designs or text.
– Items marked as final sale or clearance.
– Gift cards and promotional items.

3. Refund Process

Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original payment method within 3 business days. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.

4. Exchange Policy

We also offer an exchange option for eligible items. If you would like to exchange an item for a different size, color, or design, please follow these steps:

1. Initiate a return as described in Section 2.2.
2. In the return request, specify that you would like to exchange the item and provide details of the desired replacement item (size, color, design).
3. Our customer support team will assist you in processing the exchange and provide further instructions, including any additional costs or shipping fees, if applicable.

5. Shipping Costs

The cost of return shipping will be your responsibility unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label for your return.

For exchanges, you may be responsible for the cost of shipping the replacement item unless the exchange is due to an error on our part.

6. Contact Us

If you have any questions or concerns regarding our Return, Refund, and Exchange Policy, please contact our customer support team at info@projectwhiteflag.com.

7. Updates to the Policy

ProjectWhiteFlag reserves the right to update or modify this Return, Refund, and Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

By shopping on ProjectWhiteFlag, you acknowledge and agree to this Return, Refund, and Exchange Policy.

info@projectwhiteflag.com